Privacy Policy

Effective Date: 28/08/2025
Last Updated: 28/08/2025

Munroe Consultancy Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, billing address.

  • Payment information: processed securely via third-party providers (e.g., PayPal, Stripe, or Squarespace/Payhip). We do not store card details.

  • Booking details: session dates, times, and preferences.

  • Communications: emails, forms, or messages you send us.

  • Technical data: IP address, browser type, operating system, website usage statistics (via cookies and analytics tools).

2. How We Use Your Information

We use your personal data to:

  • Process bookings, payments, and deliver services.

  • Communicate with you regarding sessions, updates, or enquiries.

  • Provide receipts, invoices, or administrative documents.

  • Improve our website and services.

  • Send marketing emails where you have opted in (you can unsubscribe anytime).

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on:

  • Contract: to provide coaching, mentoring, or consultancy services you have booked.

  • Consent: when you opt in to marketing communications.

  • Legitimate interests: to manage our business, improve services, and maintain relationships.

  • Legal obligation: where required to comply with laws.

4. Sharing Your Information

We do not sell or trade your personal data. We may share information only with:

  • Payment processors (PayPal, Stripe, Squarespace/Payhip).

  • Scheduling platforms (e.g., Acuity or similar booking tools).

  • Professional advisers (accountants, auditors, or legal advisers).

  • Regulators or law enforcement where legally required.

5. Data Retention

  • We keep personal data only as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

  • Session notes, where kept, are confidential and securely stored.

6. Your Rights (Under GDPR/UK Data Protection Law)

You have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent to marketing communications.

To exercise these rights, contact us.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings via your browser.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Munroe Consultancy Ltd
Email: alicia@munroeconsultancy.co.uk
Website: www.munroeconsultancy.co.uk